First Direct is a telephone and interested based bank in the UK, it is owned and operated by HSBC Bank plc. It has an estimated 1.25 million customers which is growing extremely fast due to it being highly rated by customers in various polls for best customer service for several years. Unlike most banks it does not operate any high street shops.
Key Stats

  • Founded in 1989
  • Estimated 1.25 million customers
  • Outstanding customer service, five awards in the British Bank Awards 2016

Head Office Location Address
40 Wakefield Road
Leeds, LS98 1FD
United Kingdom

Contact Information
New customers: 0345 600 2424 or 0800 24 24 24
Existing customers: 0345 610 0100

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First Direct UK